Case Study: Huakai increases sales and cuts response time with Trengo

How Trengo helped Huakai increase sales and decrease response time by 50%

Huakai, a Madrid-based tour operator in the hospitality and tourism industry, was managing more than 500 customer messages per day across multiple channels. The company needed a way to centralize communications, work more efficiently on WhatsApp, and automate repetitive tasks to improve customer service and support sales.

Trengo provided Huakai with an omnichannel inbox that unified WhatsApp, email, web, social media, and calls in one place, along with automation features like quick replies and rules. With Trengo, Huakai cut response time by 50%, handled 3x more requests per day, and increased lead acquisition and sales.

Huakai

Laura Alvarez

Huakai