Case Study: Ferryscanner handles 700% more customer queries with Trengo

How Trengo helped Ferryscanner handle a 700% increase of customer queries with ease

Ferryscanner, a Greece-based travel search and booking engine, needed a better way to manage customer support across multiple channels during its busy summer season. Before using Trengo, the team struggled with hard-to-manage social media integrations and had to monitor channels separately, which made handling growing volumes of inquiries time-consuming.

With Trengo, Ferryscanner centralized WhatsApp, Facebook Messenger, email, live chat, and Google’s Business Messages into one inbox, added a Flowbot to collect key customer details, and used labels and internal comments to streamline workflows. Trengo helped Ferryscanner handle a 700% increase in customer inquiries across five channels, accurately label 35,000 conversations, and close most issues within 24 hours, even during peak season.

Ferryscanner

Alvertos Iskinatzis

Customer Success Supervisor