Case Study: Toyota Material Handling reduces handling time by 50% with Trengo

How Toyota Material Handling manages 180 mechanics with Trengo

Toyota Material Handling, a Dutch provider of forklifts and other internal transport solutions, needed a faster way to communicate with its 180 mechanics while reducing the workload on its support team. Previously relying on phone calls, the team struggled with time-consuming conversations and inefficient field coordination, especially as remote work became the norm during COVID-19.

To solve this, Toyota Material Handling switched to Trengo and moved mechanic communication from phone to WhatsApp, allowing the support team to collaborate, assign conversations, and @mention colleagues in one inbox. With Trengo, handling time for WhatsApp conversations dropped by 50%—from about an hour to 30 minutes on average—and daily phone calls were cut from around 200 to 100, helping the team deliver faster service with less workload.

Toyota Material Handling

Martijn Kruijning

Team Lead Support