Case Study: SurfaWhile delivers personalised customer service in under 10 minutes with Trengo

How SurfaWhile uses automation to offer personalised service in 10 mins or less

SurfaWhile, a travel and leisure company based in Amsterdam, needed a way to scale its highly personalized advice for surf trips and retreats without adding more manual work. As demand grew across 50+ destinations in 10+ countries, the team looked for an affordable, easy-to-use customer engagement platform that could support a growing, multichannel customer journey. They chose Trengo to help manage communication more efficiently.

Trengo implemented automation to qualify leads with guided questions, route conversations through a mobile-friendly workflow for remote staff, and support self-service via a Help Centre. Trengo also unified WhatsApp, email, Instagram, and other channels in one inbox, helping SurfaWhile keep communication organized and consistent. As a result, the team delivered personalized advice in under 10 minutes, handled 40%+ customer base growth without hiring extra staff, and reduced repetitive support work while improving response quality.

SurfaWhile