Case Study: Solar Concept streamlines 10,000 monthly conversations with Trengo

How Solar Concept tackles 10,000 conversations a month

Solar Concept, a solar energy provider serving 196 municipalities in the Netherlands, needed a better way to manage the complex communication involved in installations and maintenance. With conversations scattered across channels and teams, the company faced duplicate work and missed customer interactions. To solve this, Solar Concept turned to Trengo, using its multichannel inbox to centralize customer communication.

With Trengo, Solar Concept could automatically assign conversations to the right team and keep Sales, Planning, and Service aligned in one platform. The result was smoother collaboration, no lost customer contacts, and a customer service team handling nearly 10,000 conversations per month for 30,000 customers. Thanks to Trengo, Solar Concept also achieved an 8.9/10 customer satisfaction score while continuing to scale its operations.

Solar Concept