Case Study: Rotterdam University achieves faster student support with Trengo

How Rotterdam University offers fast student support with Trengo

Rotterdam University (Hogeschool Rotterdam) needed a faster, more accessible way to support students online, especially during lockdown when its front offices were harder to reach. To solve this, the university turned to Trengo and integrated Trengo’s live chat into its digital student platform, Mijn HR, so students could easily ask questions while checking schedules, results, and progress.

With Trengo, Rotterdam University now uses live chat as a virtual counter across 12 front offices, helping teams answer questions quickly and manage more conversations at once. The results include improved accessibility, faster student replies, and around 365 live chats per week for one front office alone. Trengo also made it easier to handle off-hours inquiries and centralize student services in one platform.

Rotterdam University

Vera Jansen

Online Customer Support Advisor