Case Study: Lafontaine Hotels & Resorts generates more leads with Trengo

How Lafontaine Hotels generates more leads with the same team

Lafontaine Hotels & Resorts, a travel and leisure company based in Jeddah, Saudi Arabia, needed a better way to manage a rapidly growing volume of inquiries across WhatsApp, social media, email, and calls. As digital and messaging-based lead generation increased, their team was struggling with lost leads and unanswered messages when staff were unavailable. Trengo helped them centralize these conversations in a single inbox and modernize their customer engagement.

With Trengo, Lafontaine Hotels & Resorts consolidated 17 channels into one inbox and added automations to support reservations and sales journeys, including a fully digital WhatsApp booking flow. The result was a more efficient team handling more leads without adding headcount, with over 50% of leads now coming from digital channels and 80% of the customer journey automated. Trengo also helped ensure no lead was lost and improved customer satisfaction.

Lafontaine Hotels & Resorts