Case Study: Jamani achieves faster customer service with Trengo

How Jamani's customer service team saves time with Trengo

Jamani Group, the e-commerce company behind brands like Dekbed-Discounter.nl and WoonQ.nl, needed a better way to manage growing customer inquiries across multiple channels. As the team expanded and more customers reached out via email, live chat, WhatsApp, and social media, their separate tools made it difficult to keep a clear overview and respond efficiently.

To solve this, Jamani implemented Trengo as a central inbox for all customer conversations, including email, live chat, WhatsApp, and Facebook Messenger. With Trengo, the team now handles more than 1,000 conversations per day, switches less between tabs, and responds faster to customers. The user-friendly dashboard and reporting also help the team review performance and work effectively, even while remote.

Jamani

Max Middelkoop

Management Intern