Case Study: Club Cañada increases conversions with Trengo

How Club Cañada increased conversion through effective communication

Club Cañada, a leisure organization in Mexico that provides swimming lessons and serves more than 6,000 families, needed a better way to manage its growing volume of customer inquiries. During the pandemic, its communication became especially difficult, with WhatsApp spread across six different numbers and requests coming in through multiple channels. To improve trust, response speed, and customer visibility, Club Cañada turned to Trengo and its omnichannel customer service platform.

With Trengo, Club Cañada unified email, live chat, WhatsApp, Google My Business, and Facebook messages in one inbox, while using rules, tags, and a no-code Flowbot to automate common questions and organize customer profiles. This streamlined communication and freed the team to handle more complex requests, resulting in faster service, better customer experience, and a 30% increase in conversions.

Club Cañada

Allan Luna

Editorial Director