Case Study: Bike Hero achieves 150% faster response times with Trengo

How Bike Hero automated workflows and responds 150% faster

Bike Hero, a Singapore-based automotive service company, struggled to keep up with messages and bookings coming in through WhatsApp, Instagram, and Facebook as its customer base grew. With more than 10,000 customers and a 30-mechanic team, conversations were often missed or delayed, making it hard to manage leads and maintain fast communication. Trengo helped Bike Hero streamline this multichannel workload using its omnichannel inbox and workflow automation tools.

With Trengo, Bike Hero set up Rules to automatically assign incoming conversations to the operations team and used Quick Replies to keep responses consistent and efficient. As a result, the team cut average response time from at least an hour to around 20 minutes, a 150% improvement, while also making it possible to quote and book appointments in under 5 minutes.

Bike Hero