Trengo
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Case Study: Figo Pet automates 40% of WhatsApp conversations with Trengo
A Trengo Case Study
Figo Pet automates 40% of WhatsApp conversations with Trengo
Figo Pet, a leading pet insurance provider in the Netherlands, faced a high volume of repetitive WhatsApp inquiries that slowed down their support team. Their existing automation setup with Trengo had also become overly complex, making it difficult to manage and improve. This created a challenge for Figo Pet to scale their support operations efficiently.
Trengo implemented a new "AI Agent first" strategy, using its AI Agent 2.0 as a single entry point for all WhatsApp conversations. The setup was completed in minutes and centralized the automation logic, making it simpler to manage. The AI Agent now handles over 40% of weekly WhatsApp conversations, providing fast responses and significantly reducing the manual workload for Figo Pet's support agents.
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