Case Study: Ferryscanner achieves 50% instant query resolution with Trengo AI

Ferryscanner resolves 50% of queries instantly with Trengo

Ferryscanner, a leading European ferry booking platform, faced a significant challenge in managing high volumes of repetitive customer inquiries across multiple channels. This was time-consuming for their human agents and led to abandoned chats and inefficient handling of multilingual conversations. To address this, they turned to their existing vendor, Trengo, to implement its AI Agent solution.

By implementing Trengo's AI Agent and AI Journeys, the solution was trained on Ferryscanner's extensive knowledge base to handle general queries and FAQs instantly. This resulted in a 50% instant resolution rate for conversations, a 25% reduction in chat abandonment, and an average resolution time of two minutes. Trengo's implementation allowed the customer success team to focus on more complex cases while greatly improving efficiency and customer satisfaction.

Ferryscanner