Case Study: EVVO achieves faster response times and higher revenue with Trengo

Evvo increases its revenue by 6% thanks to Trengo

EVVO Home, a Spanish e-commerce company selling high-end appliances, needed a better way to manage the 50–60 daily customer inquiries coming in through WhatsApp, email, web, and other channels. As the team grew, EVVO wanted to streamline ticket handling, improve internal coordination, and integrate more easily with Shopify, while still delivering personalized support.

With Trengo’s omnichannel inbox, EVVO implemented customer profiles, automated workflows, and WhatsApp templates to route messages quickly to the right department. The result was a 50% reduction in response time, better team communication, and a 5–7% increase in revenue, showing a clear business impact from using Trengo.

EVVO

Cristina Villar Sánchez

Digital Marketing Specialist