Case Study: EuroParcs saves 318 hours monthly with Trengo AI automation

EuroParcs saves 318 hours a month with Trengo AI automation

Europarcs, a hospitality company operating 52 vacation parks across Europe, faced a challenge when it decentralized its guest communication from a central team to individual park offices. They needed to maintain centralized quality control while scaling to 52 unique locations, as generic automation would provide inaccurate answers to park-specific questions. To solve this, they partnered with the vendor Trengo.

Trengo implemented a solution using its AI Journeys and AI Agent functionalities. They created a template-based automation system with park-specific knowledge bases that intelligently routed and answered inquiries. This approach saved 318 hours of workload monthly by automating 42,000+ conversations and achieved a 99% journey completion rate, allowing Europarcs to decentralize operations without losing centralized oversight.

EuroParcs