Case Study: De Huidkliniek delivers human-like customer support at scale with Trengo AI

De Huidkliniek handles peak season with the same team using Trengo AI

De Huidkliniek, a Netherlands-based health and beauty clinic, faced challenges in managing customer inquiries across its 17 locations, especially outside of business hours. Their team, led by Zoe Prevoo, needed to respond quickly to questions and ensure no potential leads were missed. They were using Trengo but sought to utilize its features more effectively to work smarter and handle repetitive inquiries, particularly after scaling down their live chat function to focus more on WhatsApp.

The solution implemented was Trengo AI, which was configured to handle common questions like appointment rescheduling. This digital agent delivered human-like, informal support that customers initially mistook for a human. The results included a significant boost in team productivity, allowing staff to focus on more diverse tasks. The AI handled a large portion of inquiries, effectively performing like an extra team member and ensuring no conversations were lost, which was especially valuable during their busiest season.

De Huidkliniek