Case Study: Comercial Méndez resolves 74% of WISMO requests instantly with Trengo

Comercial Méndez resolves 74% of WISMO inquiries instantly with Trengo

Comercial Méndez, a Spanish e-commerce business specializing in motor equipment, faced a significant challenge with the high volume of repetitive "Where is my order?" (WISMO) inquiries. These requests required support agents to manually look up order statuses in PrestaShop, which slowed response times and distracted the team from more complex customer conversations. To address this, they turned to the vendor Trengo for a solution.

Trengo implemented an automated workflow integrated with PrestaShop to handle these inquiries. The system detects order-status questions, asks for an order reference, and provides instant updates, seamlessly routing only complex cases to human agents. This solution allowed Comercial Méndez to resolve 74% of WISMO questions instantly with AI, providing 24/7 support availability and freeing up agents to focus on higher-value work, thereby improving overall team efficiency and the customer experience.

Comercial Méndez