Case Study: Bomenbezorgd boosts customer response speed and sales with Trengo

Bomenbezorgd maintains speed and promotes sales even during peak pressures

Bomenbezorgd, an online gardening specialist in the Netherlands, was struggling to keep up with high volumes of customer contact during peak seasons, especially in spring and autumn. As the company grew quickly across the Netherlands, Belgium, and Germany, its team lost overview of incoming questions and needed a better way to manage support efficiently. Trengo provided a multichannel inbox to bring WhatsApp, email, live chat, web, social, and calls into one place.

With Trengo, Bomenbezorgd set up automated labels, routing rules, and sales-opportunity filters to prioritize urgent messages and direct conversations to the right teams. The company also linked all webshops to the inbox and used WhatsApp templates and internal tagging to speed up collaboration. As a result, Bomenbezorgd now resolves queries in 24 hours or less, works more efficiently across departments, and can handle customer conversations more quickly and with better oversight, even during busy periods.

Bomenbezorgd

Liset Schiphorst

Operations Manager