Case Study: Billink achieves faster customer response times with Trengo

Billink meets and exceeds customer response time expectations with Trengo

Billink, a Dutch buy now pay later provider serving over 2 million customers, needed a better way to meet fast response-time expectations while maintaining high-quality customer service. As the company grew, it wanted a solution that would bring all communication channels together, improve internal collaboration, and help teams respond quickly without sacrificing customer experience.

Billink chose Trengo’s omnichannel team inbox and Flowbots to centralize WhatsApp, email, live chat, and other channels, while automating FAQs and routing more complex questions to the right team. With Trengo, Billink reduced endless email threads, onboarded its teams in just three days, and now answers WhatsApp messages in under 5 minutes and live chats in under 3 minutes, while handling about 200 chats per week through the flowbot first.

Billink

Bart den Outer

Operations Manager