Case Study: Bedrooms Plus streamlines customer communication and boosts sales efficiency with Trengo

Bedrooms Plus speeds sales 10x with Trengo

Bedrooms Plus, a family-run furniture retailer, faced challenges with fragmented customer communication across multiple tools, causing slow response times and missed sales opportunities. This operational friction hindered their high-touch, custom order process. To solve this, they partnered with Trengo to centralize their communications.

Trengo implemented a unified inbox for voice, WhatsApp, email, and social messaging, integrating it directly into the warehouse workflow. This solution included Trengo Voice and automated Journeys to recover missed calls. The results were significant: 20-minute phone consultations were reduced to 2-3 minute WhatsApp chats, and an automated workflow recaptured 10-20 missed leads daily, greatly improving efficiency and sales without adding staff.

Bedrooms Plus