Case Study: Avery Zweckform achieves faster customer response times with Trengo

Avery Zweckform cuts email response time from 24h to 1-2h with Trengo

Avery Zweckform, a German office supplies manufacturer, faced challenges with its previous customer service platform, Salesforce, which was expensive, complex, and not centralized. This was a significant issue as the company receives approximately 2,000 customer inquiries each month across email, WhatsApp, and social media, leading to delays and inconsistent responses. To streamline their processes, they turned to the vendor Trengo for an omnichannel inbox solution.

By implementing Trengo, Avery Zweckform centralized all customer communications into a single platform. The vendor's solution included the use of quick replies and labeling to automate and prioritize work. The results were dramatic: email response times were reduced from 24 hours to just 1-2 hours, effectively doubling the customer service team's operating speed and significantly improving customer satisfaction.

Avery Zweckform