Case Study: Asmana Wellness World achieves 70% automated WhatsApp support with Trengo

Asmana Wellness World resolves 70% of WhatsApp questions automatically with Trengo

Asmana Wellness World, a large wellness resort in Florence, faced a challenge with its front office team being overwhelmed by a high volume of repetitive customer inquiries on WhatsApp, especially during peak season. This led to slower response times and less capacity for complex issues. To manage this, they implemented Trengo's AI Agent to automate their support.

Trengo's solution used an AI Agent to provide instant, automated answers to common questions by drawing information from internal documents and web content. This resulted in 70% of incoming questions being resolved automatically, leading to faster response times and allowing the team to handle peak-season volume without expanding staff.

Asmana Wellness World