Case Study: Motorparts Online achieves 40% higher team efficiency with Trengo

A multichannel and -touch experience ensures Motorparts connects with customers

Motorparts Online, an automotive business based in Drunen, The Netherlands, needed a better way to manage customer conversations across multiple channels, including Facebook, Instagram, email, and WhatsApp. As an intermediary between customers and traders, the team struggled with duplicate conversations, missed details, and the manual effort required to keep communication flowing smoothly.

Trengo solved this by providing a multichannel inbox with API integrations, bringing all conversations into one interface and connecting tools like delivery tracking, payments, and marketplace apps. With Trengo’s platform, Motorparts Online achieved 40% higher team efficiency, reduced tab-switching and workload, and gave both support and management a much smoother, more reliable workflow.

Motorparts Online