Case Study: Fabory recovers 40% of missed orders with Trendskout

Fabory recovers 40% of missed orders with Trendskout

Fabory, an international supplier of fastening solutions, faced the challenge of managing complex sales processes for its vast product range across 14 countries. Their sales representatives were responsible for up to 25,000 customers each, making it impossible to personally track and proactively serve every account. To address this, Fabory partnered with Trendskout to implement an AI-driven solution for predictive customer management.

Using Trendskout's machine learning model, Fabory's system now identifies missed orders by detecting deviations from normal purchasing patterns. These high-probability opportunities are seamlessly integrated into the company's existing CRM via API. The solution has delivered significant results, with Fabory successfully recovering 40% of the AI-identified missed orders. This has translated directly into increased sales, and the success has encouraged plans to expand the use of Trendskout for cross-selling initiatives.

Fabory