Case Study: Norman Alan Company achieves stronger customer security and reduced support workload with Trend Micro Worry-Free Business Security

The Norman Alan Company Switches Security to Improve Services to Customers

The Norman Alan Company, an IT services provider in Greensburg, PA, supports more than 300 small-business customers with remote support, server monitoring and security. As clients moved to cloud apps and more varied devices, the firm struggled with rising, more sophisticated cyberthreats, cost-sensitive customers, and a previous endpoint solution that failed to stop infections.

They deployed Trend Micro Worry‑Free Business Security as a managed solution, giving centralized console management, web reputation and real‑time cloud threat blocking. Deployment was seamless, support response times improved, infections and customer downtime dropped, call volumes fell and antivirus-related work decreased by about 25%, enabling more reliable, cost-effective protection for their clients.

Norman Alan Company

Jeff Kochis

Founding Member, Norman Alan Company