Case Study: Shoshin Technologies achieves automated licensing, faster cloud management, and real-time threat protection with Trend Micro

Shoshin Technologies Selects Trend Micro for Licensing Management

Shoshin Technologies is a managed service provider on North Carolina’s Outer Banks that supports local municipalities and small businesses. Although experienced in remote monitoring and help-desk services, Shoshin struggled with manual licensing processes — customers were forced to buy minimum multi‑year licenses, there was no integration with their ConnectWise PSA, and tracking renewals and license counts was time-consuming and error‑prone.

Shoshin implemented Trend Micro’s Licensing Management Platform, Worry‑Free Remote Manager and Worry‑Free Business Security Services, integrated with ConnectWise, to automate licensing, billing and reporting, enable single-license monthly options, and centralize monitoring. The change cut management time and costs, improved profitability and customer satisfaction, and provided real‑time protection against threats (including rapid CryptoLocker remediation).

Shoshin Technologies

Mica White

Technical manager, Shoshin Technologies