Case Study: User Interviews saves 8 hours per month and streamlines global incentives with Tremendous

User Interviews saves hours, unlocks new markets with Tremendous

User Interviews, a UX research platform, needed a better way to send participant incentives across many countries and handle tax compliance more efficiently. Before Tremendous, their previous vendor couldn’t support all the countries they served and lacked W-9 collection, forcing the operations and finance teams to rely on manual processes and multiple tools to process payouts and collect forms.

With Tremendous, User Interviews was able to send incentives in bulk, expand to 200+ countries with 2,000+ redemption options, and automate W-9 collection for participants receiving more than $600. The switch to Tremendous saved the team 8 hours per month on payout processing, streamlined compliance, and added a new layer of fraud protection.

User Interviews

Peter Zhao

Senior Strategy and Operations Manager