Case Study: Fluent improves reward delivery and saves 10 hours per week with Tremendous

Switching from Tango to Tremendous saved Fluent 10 hours per week

Fluent, a consumer rewards platform, used Tango to send rewards to users who signed up for new B2C products and services, but the process was slow and unreliable. Participants sometimes never received their rewards, which hurt trust and created a heavy internal burden, with customer experience managers and support agents spending significant time manually sending, approving, and troubleshooting payouts.

By switching to Tremendous and using its API and dashboard to automate reward fulfillment, Fluent was able to send thousands of rewards in bulk, offer options like Venmo and PayPal, and eliminate most per-reward fees. Tremendous improved delivery rates by 80% and saved Fluent more than 10 hours per week on administrative work, while also making implementation fast and support more responsive.

Fluent

Jennifer Moore

Customer Experience Manager