Case Study: ScottsMiracle-Gro saves thousands and reaches 99% digital payouts with Tremendous

ScottsMiracle-Gro reaches 99% digital payouts adoption with Tremendous

ScottsMiracle-Gro faced a challenge when its previous consumer payout vendor announced it would stop supporting payments. Their refund program, part of a no-quibble guarantee, suffered from operational pain points including too much back-and-forth with customers, no visibility into failed payments, and high costs for a limited service. They needed a new solution to process these payouts efficiently.

The company implemented Tremendous, utilizing its self-service portal for payouts like gift cards and digital transfers. This solution led to a dramatic increase in digital adoption, reaching 99%. The results included thousands of dollars saved in annual platform fees, a 50% reduction in backend workload, and a significant decrease in necessary consumer outreach. Tremendous also provided unexpected benefits like robust fraud detection.

ScottsMiracle-Gro