Case Study: Maytronics simplifies rebate campaigns and reduces support issues with Tremendous

How Maytronics runs a more profitable rebate campaign with Tremendous

Maytronics, a robotic pool cleaner manufacturer, runs annual rebate campaigns for customers who buy from brick-and-mortar stores. Before using Tremendous, the team struggled with a rebate process that was hard to track and brand, slow to set up, and prone to delivery failures and expired cards, which forced them to reissue rebates and spend hours resolving customer care escalations.

With Tremendous, Maytronics can issue branded rebate campaigns quickly, search for recipients in one dashboard, and keep rebates available for up to a year before activation. Tremendous helped reduce rebate-related customer care calls by 9% in the first year and about 17% overall over time, while cutting handling time from about 5 minutes to 1 minute per call and saving the company money by eliminating duplicate rebate payments.

Maytronics

Clark Sparrow

Brick-and-Mortar Marketing Program Administrator