Case Study: Orange achieves scalable, modern customer care with Tremend

Orange scales My Account for 10 million users with Tremend

Orange, a major European telecom operator, faced challenges with its outdated and unscalable customer care portal in Romania, which was hindering marketing efforts and failing during peak usage times. They partnered with vendor Tremend to build a new, complex solution for the Orange My Account portal that needed to handle millions of users and integrate essential features like electronic invoicing.

Tremend delivered a scalable Java-based solution using Spring, Hibernate, and Memcached, integrating with numerous internal systems via web services and asynchronous messaging. The results for Orange included a modern, highly usable platform that successfully handles over 10 million users, provides better service integration, and delivers substantial cost savings through features like electronic invoicing. The new platform also became a foundation for a service-oriented architecture, enabling further service additions and upselling opportunities.

Orange