Case Study: DoSomething.org makes social change happen at scale with Trello

DoSomething.org scales social change support for 5.5 million members with Trello

DoSomething.org, a global non-profit focused on youth-driven social change, faced the challenge of managing a high volume of user support tickets and identifying user experience issues without siloing information across teams. Their goal was to make campaign engagement as frictionless as possible for their 5.5 million members. To address this, they used Trello in conjunction with Zendesk.

By integrating Trello with Zendesk, DoSomething.org automated the tracking of help requests and user feedback. This solution enabled cross-functional teams to proactively identify themes and address UX issues in near real-time, handling over 1,100 tickets per month with a lean team. The Trello implementation resulted in faster fixes, better service, and more funds being directed towards their campaigns instead of administrative overhead.

DoSomething.org