Case Study: DirectTV boosts sales conversion with Trellissoft’s AI-driven call monitoring

DirectTV boosts sales conversion 46% with Trellissoft

The contact center for a DirecTV partner faced challenges with inconsistent call quality, a high volume of customer complaints and cancellations, and missed sales opportunities. To address this, they partnered with vendor Trellissoft to implement its PulseAI360 call monitoring application.

Trellissoft's AI-driven solution provided automated call scoring, keyword tracking, and performance dashboards. This implementation resulted in a significant measurable impact, including a 46% increase in sales conversion rates and a 21% improvement in first call resolution. The vendor's technology also helped boost customer satisfaction scores and agent compliance.

DirectTV