Case Study: DirectTV achieves 80% fewer customer complaints with Trellissoft's PulseAI360

Enhancing Sales Performance With Ai Driven Call Monitoring

The leading collections agency faced significant operational challenges including recurring customer complaints, unsatisfactory performance levels, high operational costs from manual call monitoring, and high employee attrition. They approached Trellissoft to implement its PulseAI360 AI-powered call monitoring solution to address these issues and curb inefficient practices.

Trellissoft's solution provided 100% AI call monitoring, automated quality assurance, and real-time agent guidance. This implementation resulted in an 80% drop in customer complaints, a 22% increase in recovery rate, a 50% drop in monthly agent attrition, and 10% cost savings for the customer.

DirectTV