Case Study: a leading collections agency achieves 80% fewer customer complaints with Trellissoft’s PulseAI360

Leading collections agency see’s 80% drop in consumer complaints

Trellissoft implemented its PulseAI360 AI-powered call monitoring solution for a leading collections agency that was facing high operational costs, significant consumer complaints, and damaging lawsuits. The client's challenges also included unsatisfactory performance levels and high employee attrition rates, all of which were negatively impacting their business.

By providing 100% AI-powered call monitoring and automated quality assurance, Trellissoft's solution enabled real-time agent guidance and targeted coaching. The results for the client were substantial, including an 80% drop in customer complaints, a 22% increase in recovery rate, a 50% reduction in employee attrition, and 10% overall cost savings.

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