Case Study: a leading collections agency achieves 80% fewer customer complaints with Trellissoft's PulseAI360

Leading collections agency see’s 80% drop in consumer complaints

Trellissoft implemented its PulseAI360 AI call monitoring solution for a leading North American collections agency. The client faced significant business challenges, including recurring customer complaints that damaged their brand, unsatisfactory performance levels, high operational costs from manual processes, and high employee attrition.

By deploying PulseAI360, Trellissoft enabled 100% AI-powered call monitoring and automated quality assurance. This solution provided real-time agent guidance and analytics for targeted coaching. The results were substantial, including an 80% drop in customer complaints, a 22% increase in recovery rate, a 50% drop in employee attrition, and 10% cost savings for the client.

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