Case Study: CHI Health at Home improves referral insights and growth planning with Trella Health

CHI Health at Home - Customer Case Study

CHI Health at Home, a large home health organization serving 28 markets across nine states, faced significant challenges with its previous market intelligence solution. Their data was 12 months old, cumbersome to access, and lacked critical insights into physician and post-acute care activity, leaving their sales team ill-equipped for productive conversations with referral partners. They needed more timely, comprehensive, and user-friendly data to build effective growth plans and demonstrate their value.

To address this, they implemented Trella Health's market intelligence solution. Trella provided near real-time Medicare claims data (within four months) through an intuitive interface, enabling the team to track patient journeys and analyze referral patterns with unprecedented clarity. This empowered their sales representatives with credible data to engage referral sources, leading to more productive partnerships. As a result, CHI Health at Home gained the ability to create data-driven growth plans, improve staff allocation, and expects to see an increase in Medicare admissions and physician referrals.

CHI Health at Home

Michael Brents

Division Director of Clinical Analytics and Informatics