Case Study: Shades Tours achieves 60% reduction in administrative time and real-time OTA connections with TrekkSoft

Shades Tours reduced administrative time by 60% and now benefit from real-time OTA connections

Shades Tours, a Vienna-based operator of socially focused walking tours led by people with lived experience and ranked #1 on TripAdvisor for Vienna tours, was overwhelmed by manual admin: taking bookings, sending emails, scheduling guides, and updating availability across marketplaces. Seeking an advanced booking solution, Shades Tours adopted TrekkSoft’s booking platform and channel manager to solve these challenges.

TrekkSoft automated booking confirmations and pre/post‑trip emails, introduced calendar syncing and a mobile app for guides, and used its API/channel manager to connect Shades Tours to OTAs like Viator, Expedia and GetYourGuide for real‑time availability. As a result, TrekkSoft helped Shades Tours reduce administrative time by about 60% (roughly 4 hours/week) and cut weekend admin by up to 90%, removed overbooking risk, and freed the team to focus on marketing and growth.

Shades Tours

Katja

Account Manager