Case Study: Mike's Bike Tours achieves an optimized booking process and reduced administration time with TrekkSoft

Mike's Bike Tours benefits from an optimized booking process and reduced administration time

Mike's Bike Tours, a Munich-based sightseeing company that has welcomed over 500,000 customers since 1995 and is ranked #1 for Sightseeing Tours in Munich on TripAdvisor, needed a modern booking solution to enable easy online bookings via their own website, simplify back-end rental resource management (bikes and guides), and streamline payments. They selected TrekkSoft's booking system to replace an inadequate provider and reduce administration time while expanding their reach.

TrekkSoft delivered its booking platform with local onboarding, a mobile app, Channel Manager integrations (GetYourGuide, Viator, hotelbeds), agent tools and card readers, plus hands-on support. As a result, Mike's Bike Tours now offers seamless TrekkSoft-powered website bookings, syncs inventory across major marketplaces, lets 18 guides manage bookings and accept payments in real time, and has significantly reduced back-end admin time while broadening sales channels.

Mike's Bike Tours

Roberto Gallegos

Tour Guide & Marketing Coordinator