Case Study: a large retailer improves training effectiveness with Tredence

large retailer redesigns 50+ training sessions with Tredence

The customer, a large retailer, faced the challenge of understanding the effectiveness of its multi-million dollar associate training programs. To address this, the retailer partnered with vendor Tredence to analyze and measure session effectiveness.

Tredence implemented a solution using data processing, transfer learning, and explainable AI models to automatically measure training distractions and provide feedback. This enabled the retailer to identify the least effective sessions and specific content. As a result, Tredence helped the client redesign over 50 training sessions, leading to an estimated $1M impact from improved associate focus and customer service.

Large Retailer