Case Study: Large FMCG Company boosts revenue with Tredence smart alerting for OOS and off-sales anomalies

Large FMCG Company - Customer Case Study

Large FMCG Company, one of the world’s largest Fortune 500 FMCG businesses, needed a smarter way to generate store-level alerts for merchandising teams based on off-sales trends. The company wanted to better identify out-of-stock (OOS) situations and off-sales anomalies by understanding phantom inventory, latent inventory, and potential stock issues at the SKU-store level. Tredence supported this need with a smart alerting solution.

Tredence built an ML-driven system to estimate corrected inventory, detect OOS and zero-scan alerts, forecast SKU-level sales, and flag anomalies caused by shelf mismanagement. The solution also prioritized alerts using business rules and dollar opportunity. As a result, acting on 3% of OOS cases drove an overall revenue boost of 4%, and improving alert reach to merchandising teams added another 1.5% revenue.