Case Study: a large retailing company improves associate training effectiveness with Tredence

How Tredence Helped a Large Retailer Understand the Effectiveness of Their Training Programs for Associates

Tredence was engaged by a large retailing company to tackle a significant business challenge. The client invests millions of dollars in associate training programs but lacked a clear method for measuring the in-class effectiveness of these sessions and understanding associate engagement.

Tredence implemented a solution that used data processing, transfer learning, and explainable AI models to automatically measure session effectiveness and identify distractions. This allowed the client to pinpoint the least effective training sessions and content. As a result, over 50 training sessions were redesigned for better engagement. Tredence's work is projected to improve customer service through better-trained associates, with an estimated impact of one million dollars.