Case Study: Dentalia increases appointment confirmations by 30% with treble.ai WhatsApp API

Dentalia boosts appointment confirmations by 30% with treble.ai

Dentalia, a leader in dental healthcare in Mexico with over 60 clinics, faced significant challenges due to disconnected patient communication. Each clinic managed its own WhatsApp account, leading to long response times, missed appointment confirmations, and inefficient manual follow-ups. To address these operational inefficiencies, Dentalia turned to the vendor treble.ai for a solution integrating WhatsApp with their HubSpot CRM.

By implementing treble.ai's platform, Dentalia automated appointment confirmations and reminders. This solution reduced average response times from 12 hours to under 10 minutes and increased appointment confirmations by 20-30%. The automation also resulted in substantial operational cost savings, freeing staff from manual tasks. The vendor, treble.ai, became a critical component in Dentalia's patient journey, significantly boosting both efficiency and patient satisfaction.

Dentalia