Case Study: Global Telecommunications Company achieves major cost savings and productivity gains with TRC Staffing Services

Global Telecommunications Company - Customer Case Study

Global Telecommunications Company, a global telecommunications provider operating a highly regulated legacy billing center in Metropolitan Atlanta, Georgia, needed a way to produce, enclose, and mail 1 million paper bills per day with zero defects. The company turned to TRC Staffing Services for a co-sourcing solution that could deliver the flexibility and cost benefits of outsourcing while still maintaining strong operational control and regulatory compliance.

TRC Staffing Services implemented an onsite co-sourcing model that staffed and managed the facility end to end, including machine attendants, warehouse attendants, print operators, mailroom clerks, quality assurance techs, clerical staff, and supervisors. The program also included new shift schedules, training support, performance monitoring, and penalty clauses tied to production goals. Results included more than $1.1 million in yearly hard-dollar savings, a reduction from 120 to 85 employees, less than 3% turnover, and a site that consistently outperformed two comparable facilities, making it the most efficient and cost-effective of the three.