Case Study: Travel Leader speeds up flight cancellation notifications with Tray.ai

Travel Leader cuts flight cancellation notifications from 90 minutes to 15 seconds with Tray.ai

Travel Leader, a fast-growing European air travel business, faced a challenge with its siloed customer data. This prevented its marketing team from coordinating real-time messaging, leading to issues like sending duplicate notifications and post-flight surveys to customers who had cancelled or missed their flights. They turned to Tray.ai and its Tray Universal Automation Cloud to solve this integration problem and improve the customer experience.

Using Tray.ai's platform with its out-of-the-box connectors, Travel Leader integrated its data sources into its CRM. This solution enabled real-time, personalized customer notifications and automated workflows. The results were significant: the time to handle flight cancellations dropped from 90 minutes to 15 seconds, over $60,000 was saved on tooling, and more than 200 employees were empowered to deliver a better customer experience.

Travel Leader