Case Study: Life360 achieves scalable AI support and faster IT workflows with Tray.ai

Life360 unifies 2,500+ Slack channels with Tray.ai

Life360, a family connection and safety company with 88 million monthly active users, faced challenges with AI agent sprawl and slow IT ticket response times. Their early attempts using single-purpose bots led to employee confusion, while a single overstuffed agent became slow, causing users to revert to contacting IT directly. They partnered with vendor Tray.ai and used its Tray Merlin Agent Builder to find a consolidated solution.

Tray.ai implemented an "agent-of-agents" model with a central orchestrator named Mimir. This solution routes employee requests to specialized sub-agents, improving response times and automating Slack channel hygiene. The measurable results include a single entry point for all employees, ticket pre-work that starts within a 6-hour SLA window, and automated management of over 2,500 Slack channels. Tray.ai's solution also includes model failover for reliability and has demonstrated the ability to generate draft pull requests, saving engineering time.

Life360