Case Study: Getronics streamlines employee training and boosts customer service with Tray.ai

Getronics streamlines internal training to empower employees and better service customers

Getronics, a global IT services company, wanted a better way to centralize employee training and certification data across Docebo and Udemy. The learning and development team needed a single training experience plus better visibility into course adoption, completion rates, and certification insights so they could better support employees and match qualified experts to customer needs.

Using Tray.ai’s Tray Platform, Getronics integrated Docebo and Udemy to sync course and certification data automatically. Tray.ai helped cut course upload time by 95% and reduced report generation from a week to seconds, giving the team real-time training insights and enabling them to better allocate certified employees to customer requests.

Getronics

Salvatore Baglieri

Head of Learning and Development