Case Study: Auctane boosts IT productivity with Tray.ai

Auctane boosts IT productivity 30% with Tray.ai

Auctane, the parent company of brands like ShipStation and Stamps.com, faced significant challenges scaling its IT processes due to rapid growth and acquisitions. Their IT team was burdened by manually onboarding up to 30 users monthly using a mix of custom scripts and point-to-point automations, which was not a scalable or governed solution. They turned to the vendor Tray.ai and its Universal Automation Cloud platform for a more robust automation solution.

By implementing Tray.ai, Auctane built over 75 automated workflows for processes like user onboarding and offboarding. This integrated systems like Okta, Salesforce, and Zendesk, saving 50 hours per month on provisioning. The results were substantial: a 356% ROI within 3.5 months, over $200k in annual savings, a 30% productivity boost, and a 3x faster delivery velocity, all while significantly reducing business risk.

Auctane