Case Study: Air Travel Services Providing Company achieves personalized customer service and major efficiency gains with Tray.ai

Air Travel Services Providing Company - Customer Case Study

Air Travel Services Providing Company, a fast-growing European air travel business, needed a better way to deliver personalized customer experiences at scale while managing a fragmented tech stack and multiple data silos. With high customer expectations and limited visibility across systems, the company struggled to ensure the right messages reached the right passengers at the right time.

Using Tray.ai’s Tray Platform, the company integrated Oracle CRM, Google Sheets, Jotform, Typeform, and other tools into a single automated workflow. Tray.ai helped create real-time customer records, eliminate duplicate notifications, and speed up support operations, saving more than $60,000 annually and reducing flight-cancellation notifications from about 90 minutes to 15 seconds—a more than 300x improvement.