Case Study: Mercy Flight Western New York achieves efficient, FAA‑compliant maintenance tracking and rapid support with Traxxall

Mercy Flight - Customer Case Study

Mercy Flight is an independent not‑for‑profit air and ground medical transport provider based in Buffalo, NY, operating four Bell 429 MEDEVAC helicopters and flying more than 1,500 missions a year. After purchasing three 429s in 2018, Mercy Flight sought to modernize its maintenance tracking because prior competing systems delivered poor service and left the operator dangerously close to overflying FAA inspections. They selected Traxxall’s maintenance tracking software and services to address those gaps.

Traxxall delivered a hosted maintenance system with a dedicated analyst (Tory Martin) and an easy‑to‑use, always‑on platform that automatically ingests flight plans and quality‑control reports to align exactly with Bell’s maintenance program. The result, according to Mercy Flight, was faster, expert support, greater operational efficiency, reduced workload for the Chief Inspector, improved compliance oversight and the peace of mind of staying on top of FAA inspection schedules — benefits attributed directly to Traxxall.

Mercy Flight

Jason Spurlock

Chief Inspector