Case Study: Cooper/T. Smith achieves faster aircraft maintenance and improved time management with TRAXXALL

Cooper/T. Smith - Customer Case Study

Cooper/T. Smith, a long-established stevedoring and maritime firm based in Mobile, Alabama with operations at 38 ports, operates a Dassault Falcon 2000 for business travel. When Director of Aviation Jeff Michlowitz took over maintenance duties, the company was using Avtrak (later acquired by CAMP), which he found not user-friendly, poorly supported and overpriced — prompting Cooper/T. Smith to seek an alternative and consider Traxxall’s maintenance management solution.

Traxxall implemented its maintenance tracking service for Cooper/T. Smith, providing a dedicated analyst and a faster, more intuitive platform for processing maintenance events. The result was significantly improved time management and reduced administrative burden — especially valuable for a single-aircraft operation — leading to higher departmental efficiency and better visibility of value to senior management. Traxxall’s ease of use and strong support replaced slower, more cumbersome processes and earned a strong recommendation from the customer.

Cooper/T. Smith

Jeff Michlowitz

Director of Aviation